Privacy policy

At Pine Armenian, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or make a booking with us.

By using our services, you consent to the practices described in this policy.

We may collect the following types of personal information when you interact with our website or services:

• Personal Details: Name, email address, phone number, residential address, and nationality.
• Booking Information: Room preferences, dates of stay, special requests.
• Payment Information: Credit/debit card details and billing information (note: payment information is processed securely through our payment processors and is not stored directly by Pine Armenian).
• Identification: ID number, passport details, or other identification documents during check-in as required by law.
• Device and Usage Information: IP address, browser type, operating system, and browsing behavior when you visit our website.

The personal information we collect is used to:

• Process and manage your bookings.
• Communicate with you regarding your reservation, any special requests, or changes to your booking.
• Ensure compliance with legal and regulatory requirements.
• Improve our services and website to enhance customer experience.
• Process payments securely.
• Prevent fraudulent activities or unauthorized transactions.

We do not sell or rent your personal information to third parties. However, we may share your data with:

• Service Providers: Third-party companies that assist us in providing our services, such as payment processors, email service providers, and customer support services. These service providers are contractually obligated to protect your data and use it only for the purpose of performing their services.
• Legal Compliance: In compliance with applicable laws and regulations, we may disclose your information if required by authorities or if we believe such action is necessary to protect and defend the rights, property, or safety of Pine Armenian, our guests, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, but the new owner will remain bound by this Privacy Policy.

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have implemented physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

• Encryption: Sensitive information, such as payment details, is encrypted during transmission using Secure Socket Layer (SSL) technology.
• Data Storage: Personal data is stored on secure servers. Access is restricted to authorized personnel only.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. This includes retaining information to comply with legal, tax, and accounting obligations.

You have the following rights concerning your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You may request correction of any inaccurate or incomplete information.
• Deletion: You may request deletion of your personal data, subject to certain legal obligations.
• Objection: You have the right to object to our processing of your personal data in certain circumstances, such as for direct marketing purposes.
• Withdraw Consent: You may withdraw your consent to our processing of your data at any time. However, this may affect your ability to use certain services.

To exercise these rights, please contact us at pinearmenian@outlook.com. We will respond to your request within a reasonable timeframe in compliance with applicable laws.

Our website uses cookies and other tracking technologies to improve your browsing experience. Cookies are small files stored on your device that help us analyze website traffic, remember your preferences, and enhance your overall experience on our site.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy regularly to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Pine Armenian
170-8, Jalan Argyll, Livingston Tower
10050 Georgetown, Pulau Pinang, Malaysia
Email: pinearmenian@outlook.com
Phone: +60102753228